things to know

We’ve collected for you, answers to questions you might have and a handful of information about amends, payment, delivery, and copyright

faqs

At VisualStoriesCo we work in quality and not quantity. We recommend a minimum of two copies, one for you and your lover, and one to hand over to your loved ones. The maximum book order is 4 copy. For orders over 4 please contact us at hello@visualstoriesco.eu.

Yes! The more references we have the better your book will echo your story. Once you are on the “Get Started” page, you will be able to submit your story and photos at hello@visualstoriesco.eu.

Though we recommend a minimum dpi of 300 for better results, we understand that the best photos are not always the one of high quality, therefore we will accept any quality but won’t be able to guarantee the results with those of poor quality.

Your story and photos should be submitted at hello@visualstoriesco.eu.

Everything is special with VisualStoriesCo, and we love to work on out-of-the-box ideas. So, if you have in mind a specific book size, you can mention it to our designer during your first meeting and we will discuss how it can be done. Though, keep in mind that special book sizes will come with a small additional cost based on the complexity and the paper we waste or not for the specific size. Books of regular size are B5, A4 and A3.

All our prices are quoted inclusive of VAT.

All books in the Love Story Collection and the Carte-Blanche Collection, takes a minimum of 5 weeks to be designed and produced. We recommend that you contact us at least 4 months prior to the date you wish to receive your book.

In order to be sure our designer is available for your wedding day, make sure to contact us at least 3 months prior to your wedding day.

At VisualStoriesCo we love our environment and we want to do something good for it. We decided that every purchase should be a step forward to a greener planet. This is why we want to give 3% off every purchase to WWF. This payment isn’t automatised yet and will be done after every final payment of a purchase via the website of WWF. As a proof you will receive a certificate, stating that 3% of your purchase was donated to WWF.

French and English are the two languages currently available for our editing service. However, if you wish to have your story written in another language and that you would like to try yourself at writing the full story by yourself, we accept you to provide us with a finish text that we will then illustrate and compile into a book. If you submit the full story finished your cost will be reduced of 15%.

Three styles of illustrations are currently available, sketch, hand drawn flat and digitally hand-drawn, all available in colour and black and white. If you wish to have a very different style you can mention it during your first meeting and we’ll discuss how we can make it possible.

amends

Once your design is complete a digital preview of your book will be sent to you for approval.

2 x changes allowed per story then additional amendments would be charged if considered unreasonable by the designers.

After submitting your story and photos, we will get in touch with you to discuss your design wishes and our recommendations. The manufacturing of your order will start immediately after you agreed on a final concept with the designer. After this point we are unable to make any changes to your order or design file once both parties agreed on the digital preview of your book.

payment

After submitting your inquiry at hello@visualstoriesco.eu we will send a confirmation email and you will be asked to pay a 30% account for your order via PayPal. Once the digital print proof is approved, we will ask you to pay the remaining 60% of the price via PayPal. The production of your book will start after receiving the final payment.

We understand that not everyone has the possibility to treat themselves with that kind of gift, that’s why we allow you to pay in 2 time on our Love story illustrated edition and our Live Sketch Wedding collection.

There is many ways for you to get one of our book without breaking your savings. Get in touch to discuss your needs and offer that might better suits you and your wallet.

postage and delivery

Wrapped in beautiful paper and hand packed in a box your book will be delivered to your door within ten working days of your approval over the digital preview.

Your book will be hand crafted to your specification. On the rare occasion that your book arrives damaged or with a manufacturing defect contact us within 72 hours and we will make it right. As your book will be individually hand crafted to your specification orders can only be cancelled within two hours of our confirmation email. After this time VisualStoriesCo cannot provide refunds or cancel orders except due to manufacturing fault. If you wish to cancel your order within two hour of our confirmation email you should contact us by phone or email. +33 618322257 or hello@visualstoriesco.eu

Free of charge in the France mainland. For delivery outside of France  mainland please contact us at hello@visualstoriesco.eu for prices prior to confirming your order.

Wrapped in beautiful paper in a box by one of our nominated courier partners.

Unfortunately we are unable to specify a time for delivery. Deliveries generally take place 8am to 6pm Monday to Friday.

copyright

Under the Copyright, Designs and Patents Act 1988, legally the creator holds the copyright. The designer and illustrator holds the copyright of the illustrations, and the entire design of the book, by purchasing the book we give you a License of Use. Which means that we give you the permission to use the design and the illustrations for free for personal use only, worldwide and for a lifetime.

The designer and illustrator is still the owner of the illustrations and the book’s designs and has the right to copy it (copyright) and to use it for diverse purposes.

Every story is intimate and we understand if you wouldn’t like it to appear in the public canvas. In the event that you commission one of our writers to edit or translate your story, the text of your story will be considered a collaborative work and you will own the copyright.

Because we would love to show others how magic your story is, during your first meeting with the designer, we will ask you, in the form of a copyright agreement, the permission to publish part or the full story for purposes of publicising, in diverse documents, printed or digital. (Books, flyer, booklet, promotion tools, magazines, reports, websites, social media pages and other documents of the same nature).